Frequently Asked Questions | Stacy Brown Designs

ordering

All of our products are custom made at the time of order. Processing times vary by item. Hand painted bangles, frames, & trays take approximately 4-6 weeks. Monogrammed Clutches take approximately 1-1.5 weeks.

rush orders

Needing a product quicker? We do offer RUSH orders for an additional $15. Please inquire before you place your order to be sure that we can accommodate. Email paige_sbd@yahoo.com for more information.

custom colors or changes

We try to offer a wide variety of colors & styles, but if you do not see what you are looking for, we will be glad to work with you on a custom design. Depending on the nature of your custom order, there will be a minimum custom order fee of $10 (fee can vary based on the details of your order). If you are wanting to match specific colors or patterns for special gifts or occasions, we would work with you to find the perfect design to create a one of a kind piece for you to enjoy. For more information, please email us at stacy@preppyandpinknc.com.

shipping

All Items are shipped priority mail via the United States Postal Service. We only ship within the United States. No international orders will be accepted.

returns and exchanges

Most of Stacy Brown Designs products are hand painted by our local production team. Due to the unique & custom nature of these products, no two will be exactly the same. Slight irregularities such as variations in shading, light pencil marks, slight color variations, minor imperfections, etc. are all part of their charm and uniqueness. and what sets your purchase apart from all others.

Returns and Exchanges:

All items are custom created upon order and are final sale. Due to the fact that these items are personalized & customized per your instructions & specifications, they cannot be cancelled or returned.

We try our best to carefully inspect each item before we ship it in order to ensure the highest quality. In the event that your merchandise is damaged when you receive it, please notify us within 48 hours so that we may replace the damaged merchandise. Any damaged orders returned after 7 days will not be accepted.